Refund policy

30 - Day Returns

We want you to love your purchase! If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Items must be unworn, unused, with tags attached, and in their original packaging.  Some items may not be eligible for return due to supplier restrictions.  If a return cannot be accepted by the supplier, Travelin Hearts Boutique will work with you to find the best possible resolution.

After your return request is submitted, return instructions will be provided based on the supplier and product purchased. Some returns may be handled directly with one of our trusted suppliers, while others will be coordinated by Travelin Hearts Boutique.  Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was received.

 

If your item arrives damaged, defective, or incorrect, we will make it right at no additional cost to you.

Our goal is to make every return as easy and hassle-free as possible for our customers.

You can always contact us for any return question at travelinheartsboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at travelinheartsboutique@gmail.com.